Zamora Training Inc

The Boomerang Effect

How to get the customers to come back

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Service is that silent factor that consumers can make a lot of noise about. The way customers talk about your service can spread like wild fire. So if they are going to talk, let’s make sure that each and every one is a RAVING –FAN!

In order for that to happen you need to have a clear understanding that your product, your price and your location will only give you a limited edge. Quality customer service will provide you with a sustainable competitive advantage.

“THE BOOMERANG EFFECT”, will equip you with the right thinking, the right strategies and the right skills to dramatically improve your customer service culture.

In this course you will learn vital skills that truly make a difference. You will learn that customer complaints are the textbook from which we learn, and to be pleased when someone takes the time to complain.

You will be exposed to the importance of a friendly welcoming phone manner and the power in a “thank you”.

We will share the ACME philosophy, which stands for ALWAYS CREATE A MEMORABLE EXPERIENCE. As well, you will learn many skills and techniques that will enhance your ability to deliver quality service, so that people will talk about it.

One of the key elements of service is, knowing how to make the invisible/visible. This means being able to breathe life into those things that can truly make a difference. You cannot touch, taste, see, hear or smell them. They are, trust, compassion, flexibility, credibility, responsibility and sustainability just to name a few. When you can demonstrate your commitment to these and more, you place yourself in the best position to establish a bona fide loyal customer.

“THE BOOMERANG EFFECT” is new, fresh and teaches you how to create loyal and valued customers. Through this course you will learn the power of giving the customer your name as well as learn techniques to obtain theirs. Once we can interact person to person and not customer/salesperson the interaction completely changes.

Building rapport with the customer is a vital element in quality customer service. Hopefully they are not just buying your product but buying you, and when they
buy you, this is the beginning of building a loyal client, creating long-term residual business.

We will explore the benefits of follow up and follow through. Always follow up any activity that you have outlined and follow through with all the promises and commitments made to the customer.

We do not believe that loyalty programs have any great lasting effect, it is like trying to buy your customers and frankly it just doesn’t work.

Customers can leave just as easily as they join. But a customer that is loyal because of you and your company’s commitment to quality customer service is a customer for life.

Whether you are an accountant, dentist, receptionist or a salesperson, If THE BOOMERANG EFFECT, is a course you can’t afford to miss.

The Boomerang Effect will teach you how to:

  • Spot the difference between wants, needs and expectations
  • Make the invisible - visible
  • Create more repeat business through superior customer service
  • Create low cost added value
  • Spot the difference between opposition and competition
  • Artfully handle customer complaints
  • The ACME principle of customer service

Testimonials

Nobody can tell our story better than our past clients. We asked five of them, each representative of a different industry, to share their experience. The fact is, we have helped over 1,000 other clients, each with a similar story to tell. But that’s a bigger brochure than we wanted to tackle...


“An exceptional course that was both practical and effective. Chuck’s ability to deliver the information in an entertaining and educating way was nothing short of exceptional. A course that shouldn’t be missed.”
Georgie Farmer
Diners Club


“The course was educational, motivational but most of all positively practical.”
Anjail Monteiro
Kwik Kopy


“I have never been subjected to a more relevant, complete and easy to understand training session.”
Craig Sharp
Anthony’s Fine Jewellers


“I found the course extremely rewarding and have felt my personal skills and harmony lifted.”
Tim Lunn
Ashley & Munroe Accountants


“Chuck’s infectious enthusiasm combined with his broad business and sales acumen has served us well. I would recommend his services unequivocally.”
Bill Dean
Boral Bricks